Onboarding, Untangled

Product Design · 2023 · Sabre Lead UX Researcher, Product Designer

Developer onboarding, from two weeks of guesswork to one guided setup.

Sabre onboards around 100 developers a month. Access took up to two weeks, with instructions scattered across Google Docs. Seven weeks to redesign it end to end.

Before: a static handbook, no guided flow.

Research

Ten developers, one Miro board, live votes on what slowed them down.

Most waited more than three working days for access.

Four recurring pain points: no starting point, no feedback, a dated interface, no path to support.

The solution

A Setup Wizard: one guided flow replacing scattered docs and manual credential requests, built on Sabre’s design system.

One guided path replacing six disconnected steps.

Validation

11 testers in Maze. 73% rated it very easy. 12.8% misclick rate.

Welcome, prerequisites check, credential entry.

Usability scores across ten screens. Most scored 84 or above.

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